Shipping Policy
Thank you for shopping with Grillminator!
This policy outlines how we handle order processing, shipping, delivery, and related customer service. At Grillminator, we are committed to providing a fast, secure, and transparent shopping experience to all our valued customers across the United Kingdom.
📦 Order Confirmation
Once you place an order on our website, you will receive an order confirmation email immediately. This email confirms that we have received your order and that your payment has been pre-authorized.
Didn’t receive the confirmation email?
Please check your spam or junk folder.
Still can’t find it? Contact us at Email: support@grillminator.com with the subject line:
“Order Confirmation Not Received.”
🚚 Our Shipping Commitment
At Grillminator, we work diligently to ship every order promptly and efficiently. We aim to offer a smooth and worry-free delivery experience for customers throughout the United Kingdom.
📦 Shipping Information
Order Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 6–8 business days (Monday to Friday)
Total Estimated Delivery Time: 7–10 business days
Daily Order Cut-off Time: 5:00 PM GMT (London Time)
Shipping Fee: FREE Shipping on all orders!
We process and ship orders Monday through Friday. Orders placed after 5:00 PM GMT will be processed the next business day.
📍 Order Tracking
Once your order is shipped, you will receive a shipment confirmation email containing:
A tracking number
A tracking link to monitor your shipment
If you do not receive your tracking information within 5 business days after placing your order, please contact us at support@grillminator.com and we will assist you immediately.
✅ Order Acceptance & Verification
In rare cases, we may not process an order due to:
Verification issues (address, contact info, etc.)
Incomplete or suspicious information
Potential fraud or security concerns
We reserve the right to cancel any order at our discretion. In such cases, you will be notified immediately. To protect our customers, we may request additional verification such as:
Phone number confirmation
Identity verification
Address validation
Bank/payment confirmation
💳 Pricing & Order Accuracy
We make every effort to ensure all prices listed on our website are accurate. However, pricing errors may occur from time to time.
WoofLamp reserves the right to cancel any order with pricing discrepancies, even after the order has been confirmed and payment has been charged. If this happens:
You will be notified via email
You will receive a full refund
We will offer the option to re-order at the correct price, if available
🛠️ Custom Orders
For any product that includes customization or personalization:
Our team will contact you via email to confirm customization details
Customized items will only be processed after confirmation is received
Please allow additional time for processing customized products
📬 Contact Us
If you have any questions about your order, shipping status, or anything else, our customer care team is here to help.
WoofLamp Customer Support
📍 Address: 10 Rivington Crescent, B44 0PN, United Kingdom
📞 Phone: +44 7515 151334
📧 Email: support@grillminator.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)